Masterbuilt 560 Problems [Causes & The Fixes]

Are you having trouble with your Masterbuilt 560 smoker? Are you looking for solutions to common problems people have faced while using this product? Then look no further!

The most common Masterbuilt 560 problems are firebox problems, Low smoking times, Power On Issues, Door sensors failure, Uneven cooking temperatures, Fan Issues, Thermostat Sensor Issues, and Poor Customer Service.

Masterbuilt 560 Problems

This article covers the most common issues and provides helpful pointers on troubleshooting them.

We’ll also discuss some of the popular solutions that other Masterbuilt 560 owners have used to get their smokers up and running again. With our advice, you’ll have your Masterbuilt 560 smoking like a pro in no time!

Common Masterbuilt 560 Problems – Causes & Fixes

1. Firebox Problem

Regarding common problems with the Masterbuilt 560, one of the most commonly encountered issues is related to the firebox.

This is a critical component of your smoker, as it allows for the heat and smoke buildup to cook the food consistently and properly.

If you are having issues with your firebox not producing enough heat or not staying lit, you should check the following:

  • Check to ensure no debris blocking airflow in the firebox, such as ashes or other particles.
  • Inspect the burner and clean it if necessary. Make sure that all of the holes are clear and unblocked.
  • Testing your igniter rod with a multimeter ensures it is working properly.
  • Ensure you use the right amount of pellets and distribute them evenly in the firebox.
  • Check to make sure your thermometer is calibrated correctly. A properly calibrated thermometer will ensure accurate temperature readings inside the smoker.
  • Replace any worn or damaged parts, such as seals or gaskets.
  • Check the wiring and connections to make sure everything is secure.

2. Low smoking times

If you find that the smoking time of your Masterbuilt smoker is too short, there are several possible causes. First, ensure all air vents are open and unblocked, allowing for proper airflow.

If this does not resolve the issue, ensure the venturi tube assembly is properly installed in the smoke box lid.

Another possible cause is that the temperature of your smoker may be too high. Adjust the settings on your Masterbuilt smoker to ensure that it’s set at a low enough temperature for smoking.

Finally, check the fuel level in the firebox; if it’s running out of fuel, the burning time will be shorter than usual.

3. Power On Issue

If you’re having trouble getting your Masterbuilt 560 grill to turn on, several possible causes exist.

Firstly, ensure that the power cord is plugged in securely both at the wall outlet and directly into the back of the grill.

If it is not connected properly, check to see if any debris has accumulated near either end of the connection, preventing a secure connection.

If the power cord appears to be connected properly, you should ensure your outlet is working correctly by testing it with another device, such as a laptop or lamp.

Lastly, check the fuse in the wall outlet for any signs of damage as this may also prevent your grill from turning on. If the fuse needs to be replaced, it is important to ensure you use the correct type and rating of fuse for your particular outlet.

If all of these steps fail, contact Masterbuilt customer support to arrange a technician visit if necessary. They can help diagnose any further issues with your grill and advise on how best to remedy them.

4. Door Sensors Failure

Door sensor failure is one of the most common issues reported by Master built 560 owners. This issue can prevent your smoker from working properly, making it impossible to cook food as needed.

In most cases, a faulty connection or other defect in the door sensors is the primary cause of this issue.

Fortunately, fixing door sensor failure is usually simple and can be accomplished with basic troubleshooting.

To start, check the wiring and connections of your door sensors to make sure there is no damage or loose wires. If the wiring appears intact, try replacing the connectors for the door sensors.

5. Uneven Cooking Temperatures

Uneven cooking temperatures can be a major issue when using the Masterbuilt 560. If one part of your food is cooked more than others, it’s likely due to temperature imbalances within the smoker.

The most common culprits include debris in the burn pot, blocked exhaust vents, and faulty heating elements.

To ensure that your food is evenly cooked, you’ll need to ensure the burn pot is clear and debris-free.

Additionally, check your exhaust vents regularly for blockages or clogs. Lastly, if you detect any electrical issues with the heating element, contact a qualified technician before using your smoker again.

6. Fan Issue

A fan issue is one of the most common problems with Masterbuilt 560. The fan controls how much heat circulates within the smoker, and if it isn’t working properly due to damage, wear and tear, or other faults, your food won’t cook evenly.

The first thing you should do when dealing with a fan issue is to check whether the fan itself is clogged or needs cleaning.

Dust and dirt can build up inside the fan, leading to blocked airflow and an ineffective unit. If this is the case, you only need to unscrew the grille covering the fan and clean it with a vacuum cleaner or soft cloth.

If that doesn’t solve the problem, then it’s likely that the fan motor is faulty. Unfortunately, this means you must get a replacement from the manufacturer or an authorized dealer.

If you do replace it yourself, use only genuine parts as generic ones may not be compatible with Masterbuilt 560.

It’s also possible that an electrical fault has occurred in your smoker, such as wire damage or a loose connection.

In this case, you should contact an electrician for help. Finally, check your smoker’s power cord and plug – they may have become worn or frayed over time, causing an electrical short circuit.

7. Thermostat Sensor Issue

A thermostat sensor issue can cause common Masterbuilt 560 issues. The thermostat sensor measures the temperature of the propane burner and will shut off the gas if it senses that the temperature is too hot.

Ensuring this part works correctly is important to avoid potential safety issues associated with a malfunctioning unit.

The first thing to do when troubleshooting a thermostat sensor issue is to check the temperature setting.

Ensure the set temperature is within the range for the model of the smoker being used. If it is not, adjust it accordingly.

Check the thermostat sensor’s wiring if that doesn’t resolve the issue. Make sure all wires are securely connected and not frayed or cut. If there are any loose wires, they should be tightened and secured in place.

If the wiring is good, then it’s time to check the sensor itself. Use a multimeter to ensure that the part is still functional. If it’s not working correctly, then replace it with a new one.

Finally, if the thermostat sensor seems to be functioning properly, check the propane burner for any debris or buildup.

If there is any blockage in the burner’s airway or gas lines, this could cause a false reading from the thermostat. Clean out the burner with compressed air and a wire brush to ensure it’s clean and clear.

8. Weak Customer Service

Unfortunately, Masterbuilt’s customer service is somewhat notorious for being weak compared to other brands.

Their staff can be slow in responding to inquiries and often unable to provide satisfactory solutions. This means many customers are left disappointed or frustrated when trying to resolve their issues with the company.

If you experience any difficulties dealing with Masterbuilt’s customer service, it is always best to try to contact them directly via email or telephone.

This usually provides the quickest and most reliable way of getting a response. You can also look for help online through various forums and websites dedicated to helping others with similar problems.

Frequently Asked Questions

Why is the fan not working?

There could be several reasons why your grill fan is not working. It could be a problem with the fan itself, a defective fan switch, or an issue with the controller.

How can I solve the temperature control issues?

To solve temperature control issues, use a different brand of charcoal and wood chunks, ensure the lid is properly closed, or reset the controller if necessary.

Can I use regular wood chunks?

You can use regular wood chunks in your grill. However, it is worth noting that using wet or green wood chunks can cause them to smolder instead of producing the desired smoke flavor.

Why is the lid not closing properly?

The lid may not close properly due to a misaligned hinge, a defective latch, or an obstruction preventing it from fully closing. Check for any visible issues and make any necessary adjustments or repairs.

How do I troubleshoot ignition problems?

To troubleshoot ignition problems, ensure the hopper is filled with pellets, the power switch is on, and press the ignition button for 7 seconds. If the problem persists, check the igniter for any damage or loose connections.

How can I fix the pellet feed problem?

If you are experiencing issues with the pellet feed, ensure the hopper is filled with pellets and check if the auger is properly connected and free from any obstructions. If the problem continues, contact Masterbuilt customer support for guidance.


Now that you have identified the common problems with Masterbuilt 560 and their causes and fixes, you can be confident that you are prepared to keep your Masterbuilt 560 running smoothly and safely.

Your smoker should provide years of delicious smoked meals with proper maintenance and care.

To further ensure a great experience, make sure to read through the manual carefully before every use.